Banbury:  01295 253 936   Kidlington: 01865 375 600

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Complaints Policy

Iron and Wood Ltd operate a complaints procedure together with an Ombudsman Service operated through Which? Trusted Trader. Please ask for a copy of our procedure.


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted Traders in the first instance on 0117 981 2929.



1 Mallorie House

Beaumont Road



OX16 1RH



01295 253 936


Two living rooms with traditional log burners